Motherwell-based Auchinlea Tyres Ltd is participating in CAM’s new fitter-force™ digital tablet technology to remove back office costs and inaccuracies associated with the manual completion of service work, while improving its customer service through operational responsiveness.
The SME is also going hosted with CAM Cloud. The managed service will provide quality, hassle-free maintenance of its server and a backup solution for its Cameo system in CAM’s data centre, providing complete peace of mind.
Based on the e-jobsheet open-access, digital tablet-based service work exchange platform, fitter-force™ incorporates a diary system for effective resources (including mobile fitters) planning; job launch (to the e-jobsheet app); pricing; purchasing; stock control; invoicing and accounting. It also includes a full featured point of sale capability and comprehensive views of customer service activities by account.
Donna Shelley, director at Auchinlea Tyres, says “When we saw the presentation about fitter-force™ we understood its benefits in presenting an end-to-end view of fleet service operations for small to medium-sized fleet tyre service operators like ourselves. From work request through to job completion and subsequent payment, on a job-by-job basis, CAM’s technology solution will enable us to future-proof our business.”
Mike Allen, managing director of CAM, adds, “Auchinlea is investing in its future to become fitter and more responsive. Our easy-to-use software platform that is easily accessed via a rented, hosted arrangement, will provide the SME with an integrated system that meets all its field service and in-depot work requirements.”