Our Support Team in Numbers

Under
2 Hours For High Impact
Support
Tickets
System Down
to System Up
Under
45 Minutes
Minor
Support
Tickets
Resolved
in just
over
8
Hours
98.2 %
Of Tickets Resolved
In the Service Desk
(no escalation needed)
Under
6 Hours To Resolve
Standard
Support Tickets
64
Tickets Per Day (~18,000 per year)
Average Call
Answer Time
14 Seconds

Trusted Expertise You Can Rely On

Dedicated Support Desk

Our 1st, 2nd and 3rd Line Support Engineers ensure continued assistance and fast issue resolution to keep your operations running efficiently.

Technical Delivery Consultants

With infrastructure technicians and industry experts, including those with specialised knowledge in the tyre sector, we provide customised solutions to meet your business needs.

Customer Success Specialists

Our team helps optimise your ongoing operations, ensuring you maximise the value of your investment.

Keeps your systems running smoothly with CAM Support:

Standard support hours:
Mon-Fri: 7am-6pm
Sat: 8:30am-1pm

Emergency and bank holiday phone support for critical situations

Regular updates to ensure your systems remain fit for purpose

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TOTALCare Flexible, Tailored IT Support

TOTALCare offers customisable support to meet your unique IT needs.

  • Buy flexible time packages
  • IT upgrades & network support
  • Hardware & setup services for seamless integration